Frequently Asked Questions
- From the date of ordering, how long will delivery take?
- Will you contact me regarding the delivery date?
- Do you deliver at the weekend?
- How will the fire bowl be packed and delivered?
- Do you deliver in my area?
- Does the price quoted include VAT?
- Are there any other charges for me to consider?
- Will my firepit rust and is this a problem?
- Will my details be shared with other companies?
- Am I able to discuss my order with your company?
- If I have a technical question, will your staff be able to help me?
- I don't like my fire pit, can I return it?
From the date of ordering, how long will delivery take?
At point of checkout you will be able to specify the day you wish to accept delivery of your fire pit. Most people will choose our next day service if ordered prior to 13:00 on the day before.
Will you contact me regarding the delivery date?
Prior to your delivery date, you will receive a shipping email confirmation.
Do you deliver at the weekend?
We can offer a Saturday morning AM delivery. A surcharge of £25 will apply to this service. You can select this option at point of checkout.
How will the fire pit / item be packed and delivered?
The item will be cardboard wrapped, then covered with high density polythene for water resistant protection. The fire pit will be placed in a cardboard box and sealed to deliver via our DPD one man delivery service, TNT or Palletforce (depending on size).
Do you deliver in my area?
We deliver to all mainland UK at the price quoted on the website - there will be a small surcharge for highlands and islands and an additional lead time of 48 hours.
Does the price quoted include VAT?
Yes. VAT is included in the sale price of all of our products.
Are there any other charges for me to consider?
No. There are no hidden charges.
Will my firepit rust and is this a problem?
Yes, your firepit will rust but this is not a problem. Rusting is a natural process and will not affect the structural integrity of your firepit. Your firepit will be able to endure many years of outdoor use, so it is OK to store your firepit outside all year round.
Will my details be shared with other companies?
Absolutely not. Your personal details will remain within our system and will not be shared with any third parties.
Am I able to discuss my order with your company?
Yes. Please use the contact telephone number on the Sloane & Sons Fire Bowls website (01283 576813). All members of our team will be able to access details of your order and are fully conversant with all the products we have on our website.
If I have a technical question, will your staff be able to help me?
Yes. Our designers are based within our office complex and are able to fully explain any technical details that you may want to inquire about.
I don't like my fire pit, can I return it?
Yes. Sloane & Sons fully comply with The Consumer Protection Regulations 2000. This allows you to return your item to us within 30 days of receiving it. This is with the understanding that the item is sent back in the condition it arrived to you in. You will be required to arrange the return and costs associated with that return to our warehouse, Unit 1C Lancaster Park, Newborough Road, Needwood, Burton on Trent, Staffs, DE13 9PD. Once the items has arrived back your refund will be processed within 30 business days.