Terms & Conditions
- This website is owned and operated by Reformation Limited. We are registered in the UK (technically "England & Wales") under number 2435840. Our registered office is at Unit 1C, Lancaster Park, Newborough Road, Needwood, Burton on Trent, DE13 9PD. Our VAT number is .
- These terms and conditions apply when you buy any goods via this site or otherwise use this site.
- We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.
Right to cancel under Distance Selling Regulations
- If you are a consumer (i.e. acting for purposes outside a business), you have the right (ending 30 days following the day after delivery of goods) to cancel the contract by email to firstname.lastname@example.org or any of the other methods specified in Distance Selling Regulations, in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items. If you cancel, you must return the goods to our above trading address at your expense. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. (This paragraph does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including goods which are made to your specifications or are clearly personalised.) Should you wish to cancel your order whilst your order is in transit we can issue an RTS (Return to Sender) to our courier. Once the goods are back in our possession we shall refund you the value of the goods ex a flat fee of £25 by way of a failed delivery charge.
- Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.
- Bespoke and "personally made" products can only be returned if it is defective or incorrect in production.
Payment and price
- Payment is in advance by the means stated on our website. We will only process payments if we obtain authorisation from our payment partner.
- The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.
- If we have miss-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we dispatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
- Delivery costs are included in the advertised prices on the website. Please note this excludes what our courier partners deem Highlands and Islands. For more information please see our delivery page.
- Your order is an offer to buy from us. Please check your order very carefully to ensure it is correct.
Acceptance / unavailability
- The contract is accepted once payment is taken. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (e.g. if there is a fault).
- We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.
- Saturday AM deliveries are available at checkout with a £25.00 surcharge. Saturday deliveries take place before midday and are usually executed by TNT or DPD.
- We will do our best to arrange delivery on the day specified to us by you at checkout. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
- An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you fail to collect the item from a holding depot within 7 days.
- Should access be an issue for your delivery please contact us 24 hours prior to delivery so that we may take appropriate action. Highlands and the South West tend to have access issues and some deliveries will be on large 18 tonne vehicles. If in ANY doubt please call us on 01283 576813. If we are unable to access the premises a re-delivery charge may apply.
- Please note that our delivery service is a ‘to the door service,’ and we cannot for insurance purposes, enter your premises and / or move goods round the back of properties. We recommend (especially if in an urban area) or ordering for an elderly friend or relative that you ensure assistance is on hand to help move the goods into their final location.
- Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
- In the unlikely event of your product being damaged by the carrier whilst in transit, it is very important that you take action immediately. If you suspect damage has occurred, whilst you have the driver/delivery person at your door, you should refuse delivery or ask the driver to wait whilst you unwrap your consignment to check it. If the driver cannot wait, you may sign for the delivery followed by the word DAMAGED. Following the departure of the delivery driver, please unwrap your consignment at that time to check that it is in good order.
- If it is not in good order, please telephone us on 01283 576813 immediately as we must report any damage in transit on the same day as the delivery.
- Failure to adhere to these guidelines may result in us being unable to uplift and replace your consignment as the time constraints for notification of damage to our carrier expire at the end of the day of that delivery.
Faulty or miss-described goods
- In the case of faulty or miss-described goods you must email with photographic evidence with 24hrs of receipt of the goods. If the goods are in fact faulty or miss-described we will make arrangements with you for goods to be replaced or returned for a full refund. If contact is made after the 24hr period we will assess each case individually.
- Measurements are all given in centimetres and are guidelines should you want a more accurate size please give us a ring prior to placing an order with us.
Our responsibility to you
- Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
- You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
- We are not responsible for any loss or damage where:
- there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
- such loss or damage was not reasonably foreseeable by both parties;
- such loss or damage is caused by you, for example by not complying with this agreement;
- Such loss or damage relates to a business.
Your responsibility to us
- You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
Intellectual property rights
- All trademarks, logos, graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property. You may display or reproduce such content insofar as necessary to view it within our site for private, genuine non-commercial use. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) such content without our prior written consent.
Availability of our site
- We will do our best to maintain the operation of our site and to rectify faults if they occur but we cannot guarantee that it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.
Dimensions and Measurements
- All of our fire pits and associated measurements that we advertise are as accurate as possible. All our dimensions are in centimetres and our weights in Kilograms. As our fire pits are handmade in Derbyshire we do expect there to be marginal tolerance due to the nature of production.
Third party websites
- We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.
Act of God
- Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
- These T&Cs shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
- Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a "waiver" (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.
- If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these T&Cs.
- If an uplift for a faulty item is scheduled and agreed by both parties it is the consumer’s responsibility to meet that agreement.
- If for any reason the consumer is not at the location where the uplift is taking place. Sloane & Sons reserves the right to charge the consumer to cover additional costs.
The most common concern raised by potential customers and existing ones is that the fire pit that has been purchased is beginning to rust. We do not and will not ever hide from the fact that steel will rust and show signs of rust / use from the first time it is used. This is nothing to be concerned with and will not affect the use and enjoyment of your new fire pit.